To return an item, please send the package back to the next address: Arizona Vintage C / Tellería 18- Bilbao, Vizcaya (Spain) 48004. You must add a note, which contains the order number (you can check it in the mail of the purchase confirmation). The package has to be in our studio within 15 days starting from the date you received it. As soon as we receive the package, we will send you a discount coupon to exchange in our web site with the same amount that the garment that you bought. If you prefer, we can make you a refund as well (shipping costs excluded).
Final sale items (60% or more) cannot be returned or exchanged as well as lingerie.
In case of return, ARIZONA VINTAGE is not responsible for the shipping. Customs duties, taxes, or fees are also the sole responsibility of the customer. For Germany and France the shipping costs is 9.95 €. It will be for free on purchases over 150 € for France and Germany, if the amount of the goods kept is inferior to 150 €, we will charge 9.95 € in terms of shipping. As an example, if the purchase it's over 150 the shipping costs would be free,then when returning the goods, if you return the articles and keep an amount of goods with a value inferior to 150 €, the total amount of the refund would be decreased in 9.95 €. Arizona Vintage is required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office. All customs duties, taxes, or fees are the sole responsibility of the customer (for shippings and returns).
How do I return a faulty item?
If unfortunately, you receive a damaged item, please contact us as soon as possible: firstname.lastname@example.org